Placing an Order

Our website contains our full range of products and is the easiest and quickest method of placing orders. If you need any assistance or advice we have a great team on hand and we'll be happy to help by email, live chat or over the phone on 01227 832582. Visit our contact page here.

We aim to despatch in-stock orders the same working day if placed by 4pm.

Because bikes are built and fully tested by our workshop when ordered they cannot usually be despatched the same day. You can contact us to find out the despatch and delivery date on any bike.

Delivery

We offer free UK delivery on all orders over £60. All orders from Biketart are sent using a tracked delivery service.

Shipping costs vary by destination and the shipping service that you select. Where there is a shipping cost (e.g. you are choosing a premium delivery method), this is charged at the checkout and is clearly displayed. In the UK we ship by Royal Mail and Fedex. For more information on delivery you can view our delivery information here and see the range of services that we offer.

Out of Stock Items

Products that are not in stock in our warehouse but are available to order-in from our suppliers are clearly marked on the product page. This will add 1-3 days onto the delivery timescale on top of your chosen delivery method as the item first has to come in to us from the supplier.

For example, if an item shows as "available from supplier in 1-3 days" and you choose the Priority Tracked delivery service then your order will be with you in 2-5 days.

Payment Methods

For online orders placed through our website, the types of payment options we accept are debit card, credit card, AMEX, PayPal, Klarna, and 0% APR Finance (provided by V12 Finance).

Online card payments are encrypted and secure. At no point is anyone at Biketart able to see or access your card information.

PayPal transactions are processed by PayPal. In addition to the order confirmation email from Biketart you will also receive a receipt from PayPal.

Shipping costs vary by destination and the shipping service that you select. Where there is a shipping cost, this is charged at the checkout and is clearly displayed. We ship by Royal Mail and DPD. For more information on delivery you can view our delivery information here.

All products are displayed inclusive of taxes. The taxes are UK VAT and are included on everything except certain items which are VAT free (e.g. helmets, energy gels, children's clothing).

Returns

Orders placed online can be returned to us within 30 days of receipt for a refund. For full details please see our returns information here