Returns

Returns & Exchanges

You can return any item within 30 days of purchase to Biketart for a full refund or exchange.

All items returned must be in 'as new' condition and be complete with their original packaging. Every item should be returned in a bag or box. Please make sure the packet is packaged well and do not stick anything directly to the item's branded outer packaging which would damage it.

Our orders include a returns form and a non-paid returns label inside the parcel. Please fill in the form or alternatively, please provide your order reference number and a note inside your return.

We advise sending any return using a tracked service such as Royal Mail Tracked or courier This lets you and us track the item in case it doesn't arrive. You can purchase postage online via Royal Mail. Companies such as Parcel2Go offer collections from your home or work address for a reasonable cost.

We aim to process all returns quickly and most are completed within 48 hours. If you have requested a refund you will be refunded to the original method of payment.

Returns should be sent to:

Biketart - Returns
Unit 19 Barham Business Park
Elham Valley Road
Canterbury
CT4 6DQ
UK

If you are returning an item that you don't like, don't need or you've simply changed your mind on, then you are responsible for your return postage cost.

If we have made a mistake with your order we can cover the returns postage cost.


For any help with returns please email us or call us on 01227 832582.

Warranties

Most brands warranty their products for a minimum of 1 year. This covers manufacturing defects and failures Wear and tear is generally not included in any warranty, nor is crash-damage.

If you have a defective item please email us with your name, order number, product name and a description of the issue. It will greatly help to include pictures with your email.

 

  • For any warranties within 1 month of purchase you can choose a warranty replacement or a refund.
  • For any warranties after 1 month from purchase the brand or ourselves will offer a replacement or repair of the item. 


For any help with warranty queries please email us or call us on 01227 832582.