Sales & Customer Care Advisor

Role summary

We have a position available in the customer care team at Biketart. This is to provide in-store, live-chat, and telephone sales, advice and support to our customers. You will need to liaise with other members of the Biketart team, trade suppliers, manufacturers and couriers.

This is a varied role providing support in the following areas:

  • Product enquiries
  • Telephone and email sales
  • Advice on component compatibility and fitting
  • Administration of customer returns & exchanges
  • Organising demo bikes
  • Dealing with custom bike enquiries and sales
  • Warranty cases
  • Delivery queries
  • Some elements of website product administration.

What we are looking for

Bike shop experience is helpful for the role but is not essential – what is more important is that you must live and breathe riding and have extensive product knowledge. As we are predominantly a mountain bike store, this is where your passion must lay. You should be a positive person with enthusiasm for our brand and for giving excellent service.

  • You should have excellent communication skills and be confident dealing with a wide range of customers in an appropriate manner, whether that is by email, live-chat, phone or face-to-face.
  • You must have excellent written English. Other languages are helpful but not essential.
  • You must be very organised, highly capable of multi-tasking and able to be calm under pressure.
  • You need to have an enthusiastic and proactive work ethic.
  • You must be determined to resolve things in the best possible way for our customers.
  • You need to be highly computer literate and comfortable learning new systems. Experience with stock-control systems is helpful.

Hours and holiday.

  • This is a full time position of 37.5 hours per week.
  • Work hours are 8.30am – 4.30pm five days a week, including two weekend days per month.
  • 30 days holiday.


  • Salary £18,000 – £22,000 dependent on experience and skills.
  • Development potential within the company.
  • Excellent staff discount scheme, profit share, lunch and other perks.
  • Opportunity for additional overtime hours.

To Apply

Email with a covering letter/email and your CV.

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